6.1 Delivery Location
Products ordered will be sent to the delivery address given by the Client during the order process.
Products can be delivered to Metropolitan France, Corsica, Monaco, Europe, North America and the majority of countries in the world, an non-exhaustive list of which can be found in the list of countries to which products can be sent, including delivery costs for clients, not including free delivery, at the end of article 6 of the T&C.
The prices of articles are given with VAT included (20% on the 1st of January 2016), not including delivery costs. Prices are given in Euros.
For deliveries outside of French territory, provisions laid down by the Tax Code relative to VAT are applicable to A.ISSAB SASU
Delivery is free for any order over €450. The Client may track the dispatch of the order on the Website under “My Account / My Orders History”.
The Client may choose the location of the delivery (their home, their office, the address of a third party...).
If the Client is not present or mail box too small, at the address indicated at the time of the delivery a notice is normally left in the letterbox. The transporter will automatically come again the day after and if still no one, will send the package to the closest post office where the client has 15 days to come to pick up his delivery.
This is valid only for France, Corsica and Monaco. For the rest of the Europe and the World, the delivery service will try few times. If despite these few attempts the delivery service cannot deliver the parcel, it will be returned to the logistician.
If the parcel is delivered by delivery service, a notice is also left in the letterbox at the address given by the Client during the order process.
The Client is responsible for contacting the delivery service to arrange a new delivery date.
In cases in which the collection delay indicated above passes without the parcel being collected, the parcel will be returned to the sender, namely A.ISSAB SASU.
Customer Services will then make contact with the Client to attempt to dispatch the parcel a new time. Without a reply from the Client within a reasonable time a refund will be made.
6.2. Delivery times
Delivery time is a maximum of 30 calendar days from the date the Product or Products were ordered, unless otherwise specifically stipulated to the client before the order as well as before its definitive validation.
A.ISSAB SASU commits in this case to giving the Client an estimated delivery bracket.
This delay will be restated in the order summary as well us in the section « My orders » on the Website.
6.3. Missing or delayed deliveries.
If such a case arises the Client can contact Customer Services at the following address:
The Client has the option of cancelling the order if delivery of the order is not carried out within the stated delivery time.
The Client can contact A.ISSAB SASU by registered letter, with delivery receipt, to complete the delivery within a reasonable additional time.
A.ISSAB SASU does not complete delivery within this time period the Client will be able to cancel the order by registered letter, with delivery receipt, or in writing on another durable medium.
Within 14 days following the reception of the cancellation request, A.ISSAB SASU will request its bank to carry out the refund.
6.4. Partial Delivery
In the event of partial delivery, the Client will be informed by email of the items present in the parcel sent.
The Client will be informed in a second email of the delivery of the remaining products contained in the order.
6.5 Completed delivery
The delivery of ordered Product(s) is considered completed once the Product(s) are made available to the Client, notably by the transporter, evidenced by the control system used by the transporter/the signature of the client on the delivery slip.
Without prejudice to the time available to the Client to retract, as defined in article 4 above, the Client must also:
List non exhaustive of countries to which products can be sent and the delivery costs to be paid by the clients, not including free delivery.
|Code Pays||Pays EUROPE||Coût TTC à la charge du client|
|FR||France Métropolitaine + Corse||15,00 €|
|BL||Saint Bathélémy||25,00 €|
|MF||Saint Martin||25,00 €|
|PM||Saint Pierre et Miquelon||25,00 €|
|NC||Nouvelle Calédonie||30,00 €|
|PF||Polynésie Française||30,00 €|
|WF||Walis et Futuna||30,00 €|
|TF||Terres Australes||30,00 €|
|AQ||Antarctiques françaises||30,00 €|
|NL||Pays Bas||15,00 €|
|CZ||République Tchèque||25,00 €|
|CODE PAYS||PAYS hors UE||Coût TTC à la charge du client|
|ZA||Afrique du sud||45,00 €|
|HK||Honk Kong||45.00 €|
|SA||Arabie Saoudite||49.00 €|
|AE||Emirats Arabe Unis||49.00 €|